Privacy Policy

House of Ella Jay Recruitment Ltd is a company registered in England and Wales. We operate as a premium enterprise recruitment agency, providing talent acquisition services to employer organisations and career support to candidates.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller in respect of personal data collected through this website and our services.

We may collect and process the following categories of personal data:

Identity and contact data: your name, email address, telephone number, and postal address.

Professional data: your CV, employment history, qualifications, skills, job title, and salary expectations — collected when you register as a candidate or submit a vacancy enquiry.

Account data: login credentials and account preferences if you register for our employer portal.

Transaction data: details of subscription payments and billing information processed via our payment provider.

Usage data: information about how you use our website, including IP address, browser type, pages visited, and time spent on pages, collected via cookies and analytics tools.

Communications data: records of correspondence when you contact us via our enquiry forms, email, or telephone.

We collect personal data through the following means:

Directly from you: when you complete a contact or vacancy enquiry form, register for an employer account, submit a candidate profile, upload a CV, or subscribe to one of our plans.

Automatically: when you visit our website, we may collect technical data via cookies and similar tracking technologies. Please see our Cookie Policy for further details.

From third parties: we may receive data from our payment processor (Stripe), analytics providers, and publicly available professional sources such as LinkedIn, where relevant to our recruitment services.

We use your personal data for the following purposes, relying on the lawful bases indicated:

To provide our recruitment services: matching candidates to suitable vacancies and presenting shortlists to employers. Lawful basis: performance of a contract, or legitimate interests.

To manage your employer portal account and process subscription payments. Lawful basis: performance of a contract.

To respond to your enquiries and communicate with you about our services. Lawful basis: legitimate interests.

To improve our website and services through analytics. Lawful basis: legitimate interests.

To comply with legal obligations, including tax and accounting requirements. Lawful basis: legal obligation.

To send you marketing communications about our services, where you have consented or where we have a legitimate interest to do so. You may opt out at any time.

We do not sell your personal data. We may share it with:

Employer clients: candidate profiles (including CVs) are shared with relevant employer clients as part of our recruitment process. Candidates are made aware of this when registering.

Service providers: we use trusted third-party providers including Stripe (payment processing), GoDaddy (website hosting and messaging), and analytics providers. These parties process data on our behalf under appropriate data processing agreements.

Legal authorities: where required by law, court order, or to protect our legal rights.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Candidate profiles are retained for up to 24 months from the date of last activity, after which they are securely deleted unless you request earlier removal.

Employer account data is retained for the duration of the subscription and for 6 years thereafter for accounting and legal compliance purposes.

Enquiry and contact form data is retained for 12 months.

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: you may request a copy of the personal data we hold about you.

Right to rectification: you may ask us to correct inaccurate or incomplete data.

Right to erasure: you may request deletion of your personal data in certain circumstances.

Right to restrict processing: you may ask us to limit how we use your data.

Right to data portability: you may request your data in a structured, machine-readable format.

Right to object: you may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, please contact us at the address below. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies to improve your experience and to analyse site usage. For full details of the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO, to protect your data in accordance with UK GDPR.

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

House of Ella Jay Recruitment Ltd

Email: [email protected]

You may also use the contact form on our website at houseofellajay.co.uk/contact.